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Terms and Conditions That Govern Your Account

These terms form the binding agreement between you and tracksino the moment you open an account — they cover eligibility under local law, how your wallet works, what…

Eligibility by local lawWallet and withdrawal rulesAccount conduct standardsDispute and resolution processUPI, Paytm, PhonePe payment terms

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What These Terms Cover and Who They Apply To

tracksino Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to tracksino is available where local law permits; it is your responsibility to confirm that using this platform is lawful in your jurisdiction before opening an account. These terms apply to every action you take on the platform — from depositing via UPI, Paytm or

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PhonePe to placing a wager, requesting a withdrawal or contacting support. We may update these terms when regulations or our services change; the revised version becomes effective the moment it is published here, and continued use of your account means you accept the updated terms. If
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any clause conflicts with the law of your jurisdiction, that clause is severed, and the remaining terms stay in force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how a rule has been applied to your account, our team is available around the clock.

Live Chat Start a live chat session directly from the lobby. Our agents can walk you through any specific clause, explain a wallet restriction, or escalate a dispute to the compliance desk — available 24 hours a day, 7 days a week.

Email Support Write to our support address for formal, documented queries about account terms, withdrawal disputes or identity verification requests. We send a confirmation ticket within 2 hours and a full response within 24 hours.

Help Centre Our on-site help centre holds plain-language summaries of every major clause — account eligibility, wallet conduct, payout rules and the complaints procedure — so you can find an answer without waiting for an agent.

HOW WE OPERATE

How tracksino Handles Your Account and Data

These six points explain the concrete practices behind our terms — from how we store your personal data to how you can request its deletion.

Data Storage

Account data you provide during registration is stored on encrypted servers. We retain it only for as long as your account is active or as required by the applicable law in your region — after that, deletion requests are processed within 30 days.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser at any time; opting out of analytics cookies does not affect your ability to use the platform.

Account Security

Every account is protected by password hashing and optional two-factor authentication. If we detect an unusual login attempt — different device, unfamiliar location — we flag the session and may ask you to re-verify before funds can be moved.

Data Retention

Transaction records, including UPI, Paytm and PhonePe deposits and withdrawals, are kept for the period required by financial regulations applicable to India. You can request a copy of your transaction history at any time through email support.

Your Rights

Under applicable data law, you have the right to access, correct or request deletion of the personal data we hold. Submit a written request via email and we will respond with the relevant data export or deletion confirmation within 30 days.

Complaints Procedure

If you believe these terms have been applied incorrectly to your account, submit a formal complaint by email. Our compliance team reviews it independently of front-line support and sends a written outcome within 5 business days of receiving your complaint.

Common Questions About These Terms

These questions address what the terms mean in practice — who is bound by them, how changes are communicated, what happens to your data, and how you can raise a formal dispute if something goes wrong with your account.

These terms apply to every person who opens an account on tracksino. Access is available where local law permits, so you must confirm that using this platform is lawful in your jurisdiction before you complete registration and deposit funds.

We publish the updated terms on this page and note the effective date at the top. Continuing to use your account after that date means you accept the revised terms. If you disagree with an update, you should close your account before the effective date.

Yes. Email our support team with a data access request and we will compile the personal and transaction data we hold on your account. We send the export within 30 days of receiving a valid request from the registered email address.

Send a written complaint by email, including your account ID and a clear description of the issue. Our compliance team reviews disputes independently and provides a written outcome within 5 business days of acknowledging your complaint.

Yes. Every financial action on the platform — deposits via UPI, Paytm or PhonePe and all withdrawal requests — is governed by these terms, including the verification requirements we apply before funds are released to your payment method.

Submit a deletion request by email from your registered address. We process account closures and associated data deletion within 30 days, retaining only what financial regulations require us to keep for compliance purposes in your jurisdiction.

You email us with your complaint, we send a ticket confirmation within 2 hours, and our compliance team investigates independently of the front-line agent involved. A final written decision is sent to your registered email within 5 business days.

Terms and Conditions That Govern Your Account

Reach Us About These Terms

How tracksino Handles Your Account and Data

Data Storage

Cookie Policy

Account Security

Data Retention

Your Rights

Complaints Procedure

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens when the terms are updated?

03 Can I request a copy of my personal data?

04 How do I raise a formal dispute about my account?

05 Are my UPI, Paytm and PhonePe transactions covered under these terms?

06 How do I request deletion of my account data?

07 What does the complaints procedure look like in practice?

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